FAQs

Please make sure you have inserted brand new Alkaline batteries in the correct manner and the battery door is holding the batteries securely in place. Fit new batteries, or use a set of batteries from a light that is known to be working OK.  Once the batteries are fitted, put the light into a dark cupboard without any movement for a couple of minutes to reset the sensors.  Put the light into a dark room and once the light has gone out walk in front of it and the light should turn on.

As standard, you will receive a 1 year warranty with lights purchased from Mr Beams. You can extend your warranty to two years if you click here to register your purchases.

All Mr. Beams LED Lights have light sensors, motion sensors and auto-shut off. This allows the lights to only work in the dark, when motion is sensed and will shut off after the auto-shut off time listed in the instructions.

Fit new batteries, or use a set of batteries from a light that is known to be working OK.  Once the batteries are fitted, put the light into a dark cupboard without any movement for a couple of minutes to reset the sensors.  Put the light into a dark room and once the light has gone out walk in front of it and the light should turn on.

Alkaline batteries can be purchased at most shops, garages and supermarkets.  Re-chargeable batteries can be used but will not give as long a life and also slightly less light output.

We estimate the number of activations via the motion sensor to provide a typical battery life of up to one year. The battery life will vary depending on the application but this was our goal in the design of this product. Some customers will experience more than a year and some customers will experience less than a year.

Please email us for a copy of the user manuals.   User manuals can also be found in their own section on the green banner above.

Yes, most of Mr Beams lights are weatherproof, except for the Puck Lights which are designed only for indoor use.  All of the other Mr. Beams products were designed with weatherproof seals to hold up in harsh weathers and water. Note- Mr. Beams products are water-resistant, and should not be submerged in water.

Your Mr. Beams light will not be affected by cold weather. The light may appear dimmer in colder weather because the batteries are providing less power.

Lumens are the total amount of light that are emitted by a light source. More lumens means more light. Mr. Beams lights are anywhere between 10 lumens (Universal Night Light) and 500 Lumens (High Performance Floodlight).

Please make sure you have inserted brand new alkaline batteries into your unit. If you have another set around to test or have had your lights installed and it suddenly stopped working, please insert a new set of batteries. 95% of the time this issue is caused by old or drained batteries. Secondly, try testing your light in a dark closet or room as mentioned in the previous question to make sure that something in the environment is not activating the light. Once you have checked the above items, if the light still does not turn off, please email us and we will respond via email within 24 hours with further instructions.

These products may take a short time to stabilize when first fitting batteries.  The light coming on as soon as the batteries are fitted is not unusual, but not always the case.  If the light does not perform as required, perform a sensor reset  as described above.

We offer a no quibble returns policy for orders placed through our website, please send us an email ([email protected]) with your Order number, we will respond within 24 hours of email.