If you would like to return your item, we accept returns with a no quibble policy if items are confirmed faulty. Please return your item in an undamaged condition with purchase order number and your details included in the box. Prior to return please contact us for a return reference number and a pre-paid shipping label. Send your returns to the address listed below.

We back our products 100% against manufacturing defects. Our products are guaranteed against defect for 1 year from date of purchase. However, this can be doubled if you register the product online. If you have any issues with your product after purchase, please email us at [email protected]. Please see our FAQ page to make sure you have tested properly. Once you have tested, if the product is still not working, please contact us. You will receive an email within 24 hrs (weekdays) with further instructions.

Note: Mr. Beams can only refund purchases made through our website or via phone orders. To inquire about a Mr. Beams purchase through one of our distributors, please contact the site you purchased from.

Send your returns to:

DME Solutions Ltd, 
Returns Department
, Basepoint Business Centre, Unit 63 Oakfield Close, Tewkesbury, GL20 8SD